Technical support

Check the frequently asked questions page for assistance with common problems.

Free telephone assistance is available by calling (02) 9449 2593.

If an error does occur while running SERVE please note down the details of the error, and what you were doing at the time.
Please be near your computer when you call so that we can diagnose the problem.

Alternatively, if it is not urgent you can fax the details to us on the same number, or email us at mike@serve.com.au.

How do I Back up my SERVE data?

Occasionally I get a call from someone who has lost all their data because their hard disk has crashed, or maybe they had a virus. Unfortunately problems do happen, even though this is rare. When it does happen the effects can be devastating. We therefore strongly recommend that you regularly back up your data

SERVE keeps all the information (foods, person details, food intakes, recipes, activity details, RDIs etc) in a database. This provides a number of benefits, namely that all the data is easy to find, and you only have one file to worry about when backing up your data.  If you have switched databases during tyour use of SERVE there may be more than one to back up.

So, all you really need to do to back up your data is save the databases to an external storage device.   If you have a flash drive or zip drive you can use Windows Explorer to copy the SERVE databases or the whole serve folder (c:\program files\serve) to your external disk.  Similarly if you have a CD or DVD writer you can burn a copy of the databases or serve folder to CD or DVD.

If you need help with this call Mike on (02) 9449 2593.